Please contact us through the inquiry form with your correct address.

Please note that we may not be able to accommodate changes for items that have already been shipped.

You can check the items you ordered in the automatic confirmation email sent at the time of purchase, or from your My Page.

If you have lost the email, please contact us through the inquiry form.

Please contact us through the inquiry form with your correct email address.

As a general rule, we are unable to accept returns, refunds, or exchanges due to customer preferences.

After your order has been confirmed, we cannot accept returns, refunds, or exchanges due to customer preferences.

Reasons such as “different from the image” will be considered customer-related, so please check carefully before purchasing.

If the product is damaged or defective, please contact us through the inquiry form within 7 days of delivery.

We regret that we cannot accommodate requests made after 7 days.

Please note: Depending on stock availability, we may not be able to provide a replacement item.

There may be cases where the confirmation email cannot be delivered due to an error in the registered email address or your email reception settings.

If you would like to change your email address, please contact us through the inquiry form.

Note: If you have a spam filter enabled, please make sure you can receive emails from “@alice-in-borderland-shop.jp”.

Our shop does not require membership registration for purchases.

While there is no My Page, we recommend using Shop Pay if you would like to save your card or address information.

By registering with Shop Pay in advance, details such as your credit card information, name, and shipping address will be filled in automatically during checkout, making your purchase smoother.

It is especially recommended for those who wish to save time when entering information at checkout.

You can register for Shop Pay [here].

Our shop’s products are available for purchase by anyone. We hope you will consider it.

You can pay by credit card (Visa, Mastercard, American Express, JCB), Apple Pay, Google Pay, Shop Pay, or mobile payment (PayPay, Merpay).

Please note that payment methods cannot be changed after an order has been placed.

Our shop is unable to issue receipts.

As proof of purchase, please use the “delivery note” included with your order or your purchase confirmation screen.

The delivery schedule depends on the item you ordered.

Please also check your order confirmation email for detailed information.

Shipping is a flat 600 yen nationwide.

After your order has been shipped, you will receive a shipping confirmation email, where you can check the scheduled delivery date and tracking number.

Please enter the “tracking number” provided in the email on the delivery carrier’s website to check the status of your shipment.

International Shipping

If you live outside of Japan, and wish to purchase this item, please consider utilizing this kind of global delivery servise.
Rakuten Global Express